Terms and Conditions surg77 —
The Complete Guide for Malaysian Players

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and surg77 ("Platform", "We", "Us"). These Terms govern your access to and use of the surg77 platform, including all games, services, features, and content available through the surg77.win website and the surg77 mobile app.

By completing account registration or by simply using any part of the surg77 platform, you confirm that you have read, understood, and agree to be fully bound by these Terms. If you are using the platform on behalf of an organisation or entity, you warrant that you have the legal authority to bind that entity to these Terms.

Surg77 operates as an online entertainment platform. All activities on this platform are conducted in accordance with the policies and procedures established by surg77 management. The platform is not liable for any financial losses arising from gaming decisions made by members.

Registration and use of the surg77 platform is restricted to individuals who meet all of the following eligibility criteria:

• Be at least 18 years old on the date of registration.
• Not prohibited by any local, state, or federal law from participating in online entertainment activities.
• Not currently listed on any entertainment platform's self-exclusion register.
• Has full legal capacity to enter into binding agreements.
• Is the genuine end user and is not acting on behalf of any third party without written authorisation from surg77.

Upon registration, you are required to provide accurate, complete, and current information including your full name, phone number, email address, and any other required details. surg77 reserves the right to request supporting documents at any time for identity verification (KYC) purposes as part of our commitment to platform security.

Each member is only permitted to hold one (1) active account on the surg77 platform. Holding multiple accounts is strictly prohibited and will result in the closure of all associated accounts along with the forfeiture of all accumulated balances and wins.

You are fully responsible for keeping your username and password secure. surg77 will not be held liable for any losses resulting from unauthorised access caused by your own negligence in safeguarding your login credentials.

• Do not share your login details with anyone, including family members.
• Change your password regularly and use a strong combination.
• Enable two-factor authentication (2FA) for added protection via your account panel.
• Contact surg77 customer support immediately if you suspect unauthorised access to your account.

Surg77 reserves the right to temporarily suspend or close any account for investigation purposes if suspicious activity is detected, without prior notice to the member concerned. Once the investigation is concluded, cleared accounts will be reinstated along with all associated balances.

Surg77 supports a wide range of popular deposit and withdrawal methods in Malaysia. All financial transactions are processed through secure, integrated payment channels with high-level encryption.

Accepted payment methods include Maybank2u, CIMB Clicks, DuitNow, Touch 'n Go eWallet, GrabPay, and other local Malaysia bank transfers. All deposits must originate from a legitimate financial source in the same name as the registered surg77 account holder.

Withdrawals will only be processed to a bank account or digital wallet registered under the same member's name. surg77 reserves the right to request additional verification documents before approving withdrawals that exceed certain limits, as part of our standard compliance procedures.

Surg77 offers a wide range of exciting bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, cashback, free spins, and a VIP programme. All bonuses and promotions are subject to specific terms stated on the respective promotions page.

The general terms applicable to all surg77 bonuses are as follows:

• Each bonus has wagering requirement that must be met before any withdrawal is permitted. Wagering requirements vary by bonus type.
• Bonuses may only be claimed once per eligible promotion, unless stated otherwise.
• Surg77 reserves the right to void any bonus if a member is found to have abused the promotions system or violated any of these Terms.
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• The validity period of each bonus is as stated in the respective promotion's terms. Expired bonuses will be automatically forfeited.
• Surg77 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice.

All games available on the surg77 platform — including slots, live casino, sports betting, and fish shooting — operate using a random number generation (RNG) system that has been independently audited by internationally accredited bodies. This ensures every game outcome is entirely random and free from any form of manipulation.

Specific rules and regulations for each game are displayed within the respective game interface. Players are responsible for familiarising themselves with the rules of each game before playing. In the event of a technical discrepancy or system disruption during a game session:

• Game results fully settled before the disruption will be recognised and paid out as normal.
• Interrupted game rounds will be settled based on the RNG outcome recorded by the surg77 server.
• Surg77 reserves the right to void bets affected by a clear technical error and refund the wagered amount to the member's account.

For sports betting, surg77 follows standard industry rules. Confirmed bets cannot be cancelled except under specified circumstances such as event cancellation, changes to competition format, or extraordinary situations beyond surg77's control.

The following activities are strictly prohibited on the surg77 platform and may result in immediate account closure, balance forfeiture, and potential legal action:

• Fraud and Manipulation: Any attempt to manipulate the surg77 system, including exploiting software bugs, using unauthorised third-party software, or employing techniques that provide an unfair advantage.
• Money Laundering: Using the surg77 platform for money laundering or financing illegal activities in any form.
• Multiple Accounts: Registering or operating more than one account, whether using the same or different information.
• Bonus Abuse: Registering multiple accounts to claim bonuses repeatedly, or using wagering strategies clearly intended to abuse the promotions system.
• Collusion: Colluding with other players to gain an unfair advantage in any game, particularly poker or Live Casino games.
• Identity Fraud: Using another person's identity to register or operate a surg77 account.

Surg77 takes member privacy very seriously. All personal data collected during registration and use of the platform is processed in accordance with the surg77 Privacy Policy, available at Privacy Policy page ours.

In summary, surg77 is committed to:

• Collecting only the data necessary for platform operations and regulatory compliance.
• Member personal data is protected using 256-bit SSL encryption and equivalent technical security measures.
• Not selling, renting, or disclosing members' personal data to third parties for marketing purposes without the member's explicit consent.
• Members are given access to their personal data along with the option to update it or request deletion in accordance with rights provided under applicable law.

By using the surg77 platform, you consent to the collection and processing of your personal data as described in our Privacy Policy. Your data may be shared with third-party processors such as payment providers and game providers solely for the purpose of delivering the services you use.

Surg77 strongly encourages all members to play responsibly. Online gaming should be seen as a form of entertainment, not as a way to generate income or resolve financial problems. If you find that gaming is starting to negatively affect your life, please use the self-control tools we provide.

Surg77 provides the following responsible gaming tools for all members:

• Deposit Limit: Set a daily, weekly, or monthly limit on the amount you can deposit.
• Loss Limit: Limit the total net loss permitted within a specified time period.
• Session Time Limit: Set a time limit for each of your gaming sessions.
• Temporary Break: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request complete self-exclusion from the surg77 platform for a minimum period of 6 months.

To learn more about responsible gaming and how to use these tools, please visit the Responsible Gaming ours.

To the extent permitted by applicable law, surg77 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from game outcomes.
• Service disruptions caused by technical failures beyond surg77's control.
• Data loss caused by third-party hardware or software failure.
• Losses arising from unauthorised access due to a member's negligence in protecting their login information.

The aggregate total of surg77's liability to any member under any circumstance shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

Surg77 reserves the right to close or suspend any member account at any time, with or without prior notice, if:

• The member has violated any provision of these Terms.
• The member has engaged in any prohibited activity as outlined in Section 7.
• Surg77 is directed to do so by the relevant competent authority.
• The account has been inactive for more than 12 consecutive months with no transactions.

Members may also request voluntary account closure at any time by contacting the surg77 customer support team. Voluntary closure requests will be processed within 3 business days, and any eligible balance will be returned to the original payment method once verification is complete.

Surg77 reserves the right to amend, update, or replace these Terms at any time at our sole discretion. Members will be notified of any material changes via a notice on the website or through their registered email.

Continued use of the surg77 platform after any amendment to the Terms takes effect will be deemed acceptance of the revised Terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Terms in force.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the overall operation of the surg77 platform, we encourage you to contact our team through the following channels:

• Live Chat: Available 24/7 directly through the surg77.win platform
• Support Email: [email protected]
• Telegram: Reach our support agents via surg77's official Telegram

The surg77 customer support team operates 24 hours a day, 7 days a week and will endeavour to respond to all enquiries as promptly as possible. For account-related issues, please include your account number to help expedite the resolution process.

For enquiries regarding privacy and data protection, please refer to Privacy Policy ours. For frequently asked questions about using the platform, visit the FAQ ours.